DETROIT, MI – OCTOBER 19, 2018 – The 36th District Court will conduct its Public Satisfaction Survey from Monday, October 22, 2018 through Friday, October 26, 2018. Members of the public handling any type of business during the week will have the opportunity to rate the Court on a variety of areas including accessibility and its treatment of the public relating to fairness, equality and respect.
Chief Judge Nancy M. Blount stated, “The State Court Administrative Office began requiring all Michigan courts to conduct the Public Satisfaction Survey in 2013. As public servants, it’s important to afford our users an opportunity to assess our Court and provide their feedback on their experience with us.” She added, “We use the results to identify areas that we are doing well and areas where we can improve. We are always progressing and enhancing efficiencies and services to the public and our efforts have been acknowledged through increased ratings in our survey results. We expect the 2018 outcome to be no different.”
Kelli Moore Owen, Court Administrator stated, “During this year’s survey, we are offering students of Cass Technical High School the opportunity to experience true public service. Under the guidance of 36th District Court staff, the students will distribute and collect the surveys from individuals conducting business in our facility.” She added, “As a community leader and public servant, I believe we must encourage, support and cultivate our future community leaders. To do that, we must present our young scholars with opportunities like this to experience civil service and recognize its importance to the community.”
“In addition to the October survey, customized questionnaires tailored to 36th District are also being developed. These specialized surveys will be conducted randomly throughout the year and will allow us to intently focus on a particular area of the Court or a specific service we provide to the public,” stated Kelli Moore Owen.