DETROIT, MI – MARCH 1, 2019 – The results of the weeklong Public Satisfaction Survey conducted in October of 2018 are in. The 36th District Court received high marks from its users in a variety of areas including accessibility and its treatment of the public regarding fairness, equality and respect.
The Court scored high, well above the 80 percentiles, when users were asked if they were treated with courtesy and respect by the Judge/Magistrate and by Court staff. Over 80% of the Court users said they understood what happened in their case when they left the Court. Less than 10% of those surveyed felt they were not able to get their court business done in a reasonable time, their case was not handled fairly, or the outcome was unfavorable to them.
“Continuing to improve public service is one of our highest priorities. We are very proud of our team and the survey results, especially regarding the treatment of the public,” said Chief Judge Nancy M. Blount.
Kelli Moore Owen, Court Administrator added, “We have an assortment of methods available to measure work performance, compliance rates and other data. This survey allows us to measure the more human aspect of our jobs as public servants. How a person is treated from the time they enter the court through the conclusion of their business is one of the most influential factors in public perception and the satisfaction rate of the user’s experience. Therefore, the survey results are an important tool in planning initiatives to enhance and improve overall customer service and satisfaction.”
The Court is also customizing additional surveys to be conducted throughout the year in order for members of the public to evaluate and comment on more specific services or areas that are provided. Public feedback is welcomed by the Court and may be submitted by visiting http://www.36thdistrictcourt.org/feedback.